Refund policy

Returns. You have 30 days from delivery to return a Poetry Camera or Moonstone lamp, including made-to-order lamps. It needs to come back undamaged, with all its parts. Custom products, like a custom-color camera, can't be returned.

To start a return, email hello@tenderworld.co with your order number. In the US, we'll send you a prepaid shipping label, so there's nothing to pay upfront; a flat $15 for return shipping comes out of your refund. Outside the US, please ship it back yourself, with tracking. Once it arrives and we've checked it, we refund your order to your original payment method (minus the $15 for US returns).

Warranty. Everything we make, custom products included, has a 1-year warranty from delivery. If it arrives broken or stops working because of a defect, email us a photo or video and we'll send a replacement at no cost, stock permitting. The warranty doesn't cover accidental damage, like drops or water.